Refund and Cancellation Policy

1. Overview

This Refund and Cancellation Policy is governed by and in accordance with our Terms of Use. By purchasing our products or services, you agree to comply with both this policy and the Terms of Use.

 

1. Refund Policy

1.1. All sales are final. Due to the digital nature of our products and services, no refunds will be issued once a purchase is completed, except as required under applicable Indian laws and as outlined in our Terms of Use.

1.2. Refunds may be considered only under the following circumstances:

•The product or service was not delivered as promised.

•Technical issues on our end prevented access to the purchased product or service.

•Where mandated by Indian consumer protection laws.

1.3. Refund requests must be submitted in writing via email to [ns@neerajshah.me] within 7 days of purchase. Approved refunds will be processed within 14 business days, subject to standard banking processes.

1.4. No refunds will be provided for subscription-based services for partial months of service or unused features.

2. Cancellation Policy

2.1. You may cancel your subscription or service at any time by providing written notice via email to [ns@neerajshah.me].

2.2. Cancellations will take effect at the end of the current billing cycle. No prorated refunds will be issued for the remaining period of the billing cycle.

2.3. We reserve the right to terminate or suspend your access to our services without prior notice if you violate our Terms of Use. In such cases, no refund will be provided.

3. Payment Disputes

3.1. In the event of a payment dispute, you agree to contact us directly to resolve the issue before initiating a chargeback or payment reversal.

3.2. If a chargeback is initiated without prior contact, we reserve the right to terminate your access to our services and pursue recovery of the outstanding amount, including legal action if necessary.

4. Dispute Resolution and Arbitration

4.1. In the event of any dispute arising out of or in connection with this Refund and Cancellation Policy and our Terms of Use, the parties shall first attempt to resolve the dispute amicably through negotiation.

4.2. If the dispute cannot be resolved through negotiation within 30 days, it shall be referred to and finally resolved by arbitration under the provisions of the Arbitration and Conciliation Act, 1996 (as amended).

4.3. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties. If the parties are unable to agree on an arbitrator, the appointment shall be made in accordance with the Arbitration and Conciliation Act, 1996.

4.4. The arbitration proceedings shall be conducted in English, and the venue for arbitration shall be Mumbai, Maharashtra, India.

4.5. The arbitrator’s decision shall be final and binding on the parties. Each party shall bear its own costs of arbitration, unless otherwise determined by the arbitrator.

5. Governing Law

5.1. This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions, and in alignment with our Terms of Use.

6. Changes to this Policy

6.1. We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically. All modifications shall be consistent with our Terms of Use.

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